Customer Disservice

So... Denise mentioned yesterday evening (while I was dealing with a stomach virus) that the internet was out. I checked the cable modem; yep, the CBL light was out. I tried resetting the modem a few times -- no luck. So we left it overnight, hoping it was an issue on their end and we would be linked up to all those intertubes in the morning.

( Cut because you probably don't want to hear me ranting and see me frothing at the mouth. )